“What is this Unpaid Invoice for?”
If you’ve joined us recently, and received an Unpaid Invoice on or around the 1st of the month, it sounds like you’ve incurred a service fee. If you got the Waived Invoice, it’s because everyone gets their first month free đŸ˜‰
How can I avoid fees?
Walks, baths, and socializing are part of the program, included in our packages, and when you manage your own bookings (except boardings) through our online portal, there’s no cost for making or cancelling appointments as often as you want, with 12 hours notice.
If you need extra support, our admin team is happy to assist, and you can save money (and time) by having hours available in your account when you make requests.
What are the fees at Scamps?
- same day appointments – $5 admin fee with hours available
- account admin – $10 to add and book hours
- administration of medication – $10/day (including reporting)
- extended hours – $10 for 8am – 9am and 6pm – 8pm
- late invoice payment – $10/follow up after 30 days
- equipment rental – $2/day
- transfer of hours at the end of the month – $10
Service fees may either be billed upon request, or tracked throughout the month and invoiced at the end. Either way, they are due upon receipt, and EVERYONE gets the first month free!
Monthly Hours Transfer – happens on the 1st
We offer discounts for larger packages, and transfer remaining hours to the next month on the 1st, for a $10 transfer fee. On the 1st of the month, you’ll receive a notice of the hours applied.
To book in on the 1st, please purchase the hour for the new month to avoid the account admin fee.
Membership is available! ~ $60/month
Frequent flying Scampers can skip the nickels and dimes with our monthly membership, for $60, automatically billed to a credit card on the 1st of the following month. It covers transfer fees, free nail trims and a discounted Social Club price. If you’re pup attends twice a week, it’s cheaper to be a member!
Fill in the form to register now, or purchase the monthly membership from the website to get started.
Sign up below:
