Scamps Groom Studio is me, Talia Erickson, working with up to 6 dogs at a time, in my shop under the overpass at King Edward Village, just east of Save on Foods. 1460 Cedar Cottage Mews. You might miss it, at first. Sometimes there’s dumpsters in front of the entrance… 😕
Communication and processes
For booking, payment, and storing personal information, I use a secured, password protected platform that families can also access to schedule playdate and full day appointments. The site does NOT store credit card information, so when you use it, you’ll have to enter it everytime, and you’ll get an email receipt.
To make grooming, boarding, or walk appointments, you’re most welcome to use whatsapp, or call, and I’ll confirm with you directly if anything changes or comes up.
Cancellation fees can be avoided by getting in touch as soon as plans change, but less than 1 – 2 days notice for grooming, walks, or boarding may still incur a penalty. Even still, please let me know!
Disclosure: Accidents May Occur
Scamps contractors and employees have safety and communication protocols, and always follow owner instructions, however, we request your acknowledgement that when working with animals (and people) accidents may yet occur, including:
- Animal Escape
- Injury or death
- Attacks
- Equipment Loss
- Property Damage
- More…
In any such a case, we will notify you as soon as possible, and request your cooperation so we can figure out what happened. An incident report will be provided to you as soon as possible.
Please Note: Owners retain responsibility for their own pets, including decision-making and vet costs, even while in our care. Scamps does not accept responsibility for dog behaviour or consequences.
Prevention First
To reduce the risks as much as possible, our staff are trained in animal first aid and safe pack walking, and have (password protected) access to pet family contact information at all times. We promise to keep you informed about your pets.
We hold all personal information about your family and pet in highest confidentiality, and depend on your openness regarding your pets’ behaviour and health considerations to keep everyone safe.
Friendly behaviour for Group Activities
We treat all dogs (and humans) with unconditional positive regard, but extremely disruptive behaviour, such as excessive barking, dominance games, and unsafe play, are not allowed. We use social training to show them what they should do, and also offer 1-on-1 sessions to keep things safe.
When behaviour persists, we use our experience and relationships with the dogs to determine the cause, and may add humane, measured, consequences to reduce it. The process begins with verbal correction, and calm explanations, and immediate owner awareness.
Equipment to Support
For safety, we may use physical restrains, such as muzzling, nose halters, or tethering, to keep dogs calm, but overstimulated, highly anxious, or aggressive, dogs will be asked to book private sessions.
Emergency Response
If an accident occurs and an animal is injured we will get in touch with you as soon as possible.
- For injury requiring stabilizing veterinary care, Scamps staff will contact owners for permission to take pets to the vet.
- For non-life threatening injuries (ie: pets are stable and resting), owners should collect them as soon as possible for further treatment.
Follow Up
After any such incident, a follow up assessment of the situation will be conducted and shared with owners within 24 hours. We retain records in order to improve our policies and prevent recurrence.
